* Please note we have updated our return policy to adjust for the new reality.
If for any reason you are not satisfied with your purchase we are happy to accept returns/ exchanges that are initiated via email within 7 business days from the order date for regular price online purchases. All masks are final sale. All sale items are final sale. Unless the return is a result of our error or damage in shipping, we do not credit original or return shipping costs. Purchases made in our retail location are exchange / store credit ONLY and must be made within 10 business days from the date of purchase. All returned merchandise must be unworn, unused and in original condition for a refund. Excludes sale items.
To make a return, please email firstname.lastname@example.org
During this time we are unable to process exchanges in the way we typically proceed in our stores. We ask that you kindly email us for a return authorization, and simply purchase the replacement item in a new order. In the case that you are a gift recipient and need to exchange or return, simply email us for your return authorization and when we receive your return we will email you an online shopping code to be used to place your new order. The gift purchaser will not be notified.
Palmer & Purchase is not responsible for missing packages or any damage that occurs in return shipping. We encourage you to pack and seal the merchandise safely and securely, ideally in its original packaging. We recommend insuring the item for its full value.
Once we receive the merchandise, the return will be processed within 48 business hours and you will receive a confirmation e-mail with either your refund information or your unique online shopping code.
Please ship returns to:
Palmer & Purchase / Online Returns
43 Purchase St
Rye, NY 10580
We will contact you via email if there are any issues with your order. We are trying to fulfill every order within 3 business days.
Orders may be delayed due to item availability or credit card verification issues.
U.S. SHIPPING METHODS & COSTS
Palmer & Purchase offers USPS ground shipping within the U.S. as well as U.P.S.
Unfortunately at this time we cannot ship to PO Boxes.
APPROXIMATE DELIVERY TIMES*
2 – 7 business days after your order is processed
Palmer & Purchase does not ship internationally
TO CANCEL AN ORDER
The best way to change or cancel an order is to email us at email@example.com. Please include “Change/Cancel Order” in the subject of the email.
We will do our best to accommodate your request, however if you request a change and your order has already shipped please refer to our Return Policy Procedures.
DAMAGE OR BREAKAGE
Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen it is important that you keep all of the original packaging and contact our customer service department within 5 days of receiving the item. We will replace your item and reship as soon as we have inspected and obtained possession of the original package and the replacement products are available for shipment.