Returns and Shipping

RETURNS

* Please note we have updated our return policy to adjust for the new reality. 

If for any reason you are not satisfied with your purchase we are happy to accept returns/ exchanges that are initiated via email within 7 business days from the order date for regular price online purchases.  All masks are final sale. All sale items are final sale. Unless the return is a result of our error or damage in shipping, we do not credit original or return shipping costs. Purchases made in our retail location are exchange / store credit ONLY and must be made within 10 business days from the date of purchase. All returned merchandise must be unworn, unused and in original condition for a refund. Excludes sale items. 

RETURN PROCEDURE:

 

RETURNS:

To make a return, please email online@palmerandpurchase.com for a return authorization BEFORE you mail back the item. Please include a copy of the Return Authorization with the merchandise you are returning as well as a note if you would like anything other than a refund to your original method of payment. Items without a return authorization number cannot be accepted. If you would like to drop your package at our Rye return address- 43 Purchase Street, please send an email to online@palmerandpurchase.com for a return authorization and instructions before you drop off. The return will sent to our web office where it will be returned in our system within 24-48 hours. Please note we are working with a very limited staff in our office and are unable to accept returns to any of our other stores at this time. 

 

EXCHANGES: 

During this time we are unable to process exchanges in the way we typically proceed in our stores. We ask that you kindly email us for a return authorization, and simply purchase the replacement item in a new order. In the case that you are a gift recipient and need to exchange or return, simply email us for your return authorization and when we receive your return we will email you an online shopping code to be used to place your new order. The gift purchaser will not be notified. 

 

Palmer & Purchase is not responsible for missing packages or any damage that occurs in return shipping. We encourage you to pack and seal the merchandise safely and securely, ideally in its original packaging. We recommend insuring the item for its full value.
Once we receive the merchandise, the return will be processed within 48 business hours and you will receive a confirmation e-mail with either your refund information or your unique online shopping code.

 

Please ship returns to:

Palmer & Purchase / Online Returns

43 Purchase St

Rye, NY 10580

 

SHIPPING

We will contact you via email if there are any issues with your order. We are trying to fulfill every order within 3 business days.

Orders may be delayed due to item availability or credit card verification issues. 

U.S. SHIPPING METHODS & COSTS
Palmer & Purchase offers USPS ground shipping within the U.S. as well as U.P.S. 
Unfortunately at this time we cannot ship to PO Boxes.

SHIPPING METHOD

USPS Ground

APPROXIMATE DELIVERY TIMES*
2 – 7 business days after your order is processed 

COST
Free shipping 

INTERNATIONAL SHIPPING
Palmer & Purchase does not ship internationally

TO CANCEL AN ORDER
The best way to change or cancel an order is to email us at online@palmerandpurchase.com. Please include “Change/Cancel Order” in the subject of the email.

We will do our best to accommodate your request, however if you request a change and your order has already shipped please refer to our Return Policy Procedures.

 

DAMAGE OR BREAKAGE

Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen it is important that you keep all of the original packaging and contact our customer service department within 5 days of receiving the item. We will replace your item and reship as soon as we have inspected and obtained possession of the original package and the replacement products are available for shipment.