Customer Support and FAQ's
Customer Support
We're on hand 9:30am-4:30pm EST Monday through Friday to assist with:
- Size and fit advice
- Detailed product information
- Delivery questions
- Exchange and return questions
- Placing orders
Email online@palmerandpurchase.com
Office Phone: 1-914-341-1811
If you are having issues applying your gift card, please follow below:
1. Please make sure your gift card resembles this card seen below.
2. Next, only enter the first 12 digits. Omitting the last digit. Seen below.
**If the last digit (seen above circled in red) is entered, the gift card will not be applied to the purchase.
Our jewelry comes from a variety of brands and many designer styles are hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, 18K gold, sterling silver and brass. Exact materials associated with each style are listed on their product detail page.
Keep your jewelry away from the following as much as possible:
- Water, lotion, perfume, or other harsh chemicals
- Never wear jewelry in the pool or ocean
- When not wearing, keep in a jewelry box or pouch
ABOUT OUR MONOGRAMMING
All monogrammed items are final sale and cannot be returned or exchanged. Please allow approximately 7-10 business days for customization and shipping.
Please note that product images are for reference only. Colors, fonts, and overall appearance may vary slightly due to screen settings, materials, and the custom nature of each item.
For any questions, please contact us at online@palmerandpurchase.com.
